Case Study: Janitos Insurance achieves 25% greater availability with virtualQ

25% more availability, enabling realignment and excellent employee satisfaction through peak management

Janitos Insurance, a German insurance company, was facing high staff turnover and employee overwork due to excessive time spent on phone calls in their contact center. Their complex telephone system further complicated the issue. To address this challenge, they partnered with virtualQ and implemented its callback management service.

By deploying virtualQ's solution, Janitos Insurance was able to significantly reduce the telephony workload for its employees. The implementation resulted in a 25% increase in availability and cut the time each employee spent on the phone from 8 to 4 hours per day. This led to a complete elimination of staff turnover in customer service and allowed for a company-wide realignment of capacities. The feedback from both callers and employees was consistently positive.

Janitos Insurance

Christian Elson

Head of Customer Service