virtualQ B2B Case Studies & Customer Successes

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

Case Studies

Showing 13 virtualQ Customer Success Stories

Intelligent callback management ensured more cost-efficient planning in several departments and significant increases in customer satisfaction

ADAC

Gerrit Pohl

Chief Digital Officer

Impeccable reachability and high quality of service – even during peak hours

Barmenia Gothaer

Emmanuel Bächli

Head of Customer and Intermediary Service

The mission to increase service levels and provide superior customer service – even during busy periods

BKK Linde

Christian Heuser

Quality Management Officer

A 20% higher reachability plus enthusiastic cooperation partners due to practical callback function as a competitive advantage

Copart

Axel Hager

Head of Customer Care

How can you guarantee excellent customer service that prioritizes individual consultationsfor commercial customers an active management of their energy supply

E.VITA

Grit Hoeckh

Head of Customer Service

40% less workload for customer service representatives through the introduction of automation in the company’s contact centre

Haufe Lexware

Ralf Stoltz

Manager Customer Development

State-of-the-art customer experience & call management – with added sales success

Helvetia

Michael Glitza

Head of Customer Service Department

25% more availability, enabling realignment and excellent employee satisfaction through peak management

Janitos Insurance

Christian Elson

Head of Customer Service

Controlled continuous peaks and intra-day management even during the energy supplier’s settlement date

LEW Verteilnetz

Kevin Weiß

Customer service LVN

Up to 10% more reachability & better balanced agent utilization despite seasonal call influxes

Metro

Sven Hämmerling

Projektmanager Customer Intelligence & CRM

How does the state-owned railroad group and Austria’s largest mobility and logistics service provider ensure a high level of service

ÖBB

Alfred Wimmer

ÖBB

Providata - Customer Case Study

Providata

Enrico Oswald

Head of Customer Service

Guaranteeing excellent customer service at all times – with an increasing contact volume and more than 185,000 satisfied customers

Smile Insurances

Roberto Monosi

Head of Customer Care

No matching case studies

Featured Companies

Dynamo Software

27 Case Studies

Scoop Solar

19 Case Studies

Airtable

83 Case Studies