virtualQ B2B Case Studies & Customer Successes

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virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

Case Studies

Showing 13 virtualQ Customer Success Stories

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ADAC saves over 300,000 waiting minutes with virtualQ

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Impeccable reachability and high quality of service – even during peak hours

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BKK Linde improves service levels and eases call peak pressure with virtualQ

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Copart achieves 20% higher reachability with virtualQ

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E.VITA improves reachability and reduces call peaks with virtualQ

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Haufe Lexware reduces customer service workload with virtualQ

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Helvetia improves customer service and boosts sales with virtualQ

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Janitos Insurance achieves 25% greater availability with virtualQ

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LEW Verteilnetz achieves better call handling and shorter wait times with virtualQ

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METRO Deutschland boosts reachability and reduces wait times with virtualQ

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ÖBB achieves smoother call handling and shorter wait times with virtualQ

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Providata achieves 24/7 customer service and shorter wait times with virtualQ

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Smile Insurances improves customer service and cuts waiting times with virtualQ

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