Case Study: Finnair improves delay decision-making with Vincit

Finnair improves delay decision-making with Vincit for 30 million passengers a year

Finnair, a long-established network carrier, faced the challenge of optimizing its flight operations to manage the chain reactions caused by delays. The airline needed to enhance its decision-making processes to benefit both passengers and the company. Finnair engaged Vincit for its service design expertise to improve these essential procedures.

Vincit collaborated with Finnair to sharpen the personnel's operating and communication processes into a more efficient package. They precisely described the decision-making processes, established new working models, and planned training. The solution implemented by Vincit enabled Finnair's Control Centers and pilots to collaborate in a new way, providing proactive data for better decisions. This led to a reduction in delays and an improved customer experience.

Finnair