Case Study: City of Helsinki improves citizen services with Vincit’s AI and data science expertise

City of Helsinki adds AI expertise with Vincit over 4 years

The City of Helsinki sought to expand its AI and Optimization team's capabilities to support its goal of being a forerunner in responsibly using artificial intelligence. They needed a consultant with expertise in data processing, coding, and data science to help experiment with new AI methods and emerging technologies to improve citizen services. Vincit provided AI and data science consulting to address this challenge.

Vincit supplied a dedicated data engineer consultant who worked with the city's team for four years, bringing expertise in generative AI, machine learning, and NLP. This collaboration provided the City of Helsinki with flexible development resources, leading to several successful projects. These included improving metro fault detection, creating a generative AI platform foundation, and developing a RAG chatbot, which contributed to more proactive solutions, better-targeted services, and cost savings for the city.

City of Helsinki