Case Study: Garten-und-Freizeit.de achieves faster, more standardized customer responses with VIER evolve assist

Garten-und-Freizeit.de speeds up email replies with VIER dynamic recommendations

Garten-und-Freizeit.de, a leading online retailer for garden furniture, sought to optimize its customer service by shortening response times for its agents. To achieve this, the company partnered with vendor VIER to implement a solution using its VIER evolve assist product.

VIER implemented an AI-supported assistance function within the retailer's Freshdesk CRM system. This solution provides agents with dynamic response suggestions in real time, replacing time-consuming manual work with reliable, ready-made answers. As a result, VIER's solution sped up the handling process, made the agents' work easier, and increased customer satisfaction.

Garten-und-Freizeit.de