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Visit WebsiteADAC - Customer Case Study
ADAC
Carlos Niester
ADAC
VIER
VIER GmbH was formed in 2021 from the merger of the companies 4Com, voiXen, parlamind, Lindenbaum and PRECIRE. The communication technology specialists have combined their years of expertise and in-depth knowledge. VIER sees itself as a pioneer for the future of intelligent, communication-driven work.
Case Studies
Showing 28 VIER Customer Success Stories
Cross-location call distribution and intelligent routing with VIER engage
CEWE
Stephan Gürtler
Head of Internal Sales
congstar - Customer Case Study
Congstar
Alexander Marr
Specialist Coordinator Workforce and Analytics
Intelligent reporting solutions by VIER for DATAGROUP
DATAGROUP
Christopher Dreschmann
Team Coordinator Service Desk
DB Regio Bus - Customer Case Study
DB Regio Bus
Deutsche Post DHL Group - Customer Case Study
Deutsche Post DHL Group
Jens Heckmann
Head of Receivables Management
exciting relies on speech analytics with VIER Interaction Analytics
exciting AG
Corona-Hotline in only three days with VIER engage
Freistaat Thueringen
More standardisation and better response times with dynamic action recommendations by VIER evolve assist
Garten-und-Freizeit.de
German Red Cross - Customer Case Study
German Red Cross
gkk Dialog Group - Customer Case Study
gkk Dialog Group
Phone service and campaigns inbound and outbound with VIER engage
Hannoversche
Markus Richardt
Team Leader Direct Sales Life & Service
Haufe-Lexware optimises addressing customers with VIER Interaction Analytics
Haufe Lexware
HCL Technologies offers secure and GDPR-compliant IT support with VIER engage
HCL Technologies
Automatic and cross-location call distribution with VIER engage
Hellmann Worldwide Logistics
Martin Haupt
Service Manager DE Telecommunication
Helvetia - Customer Case Study
Helvetia
Simone Krüger
Project Manager Operations Organisation & Customer Journey Management
Automated e-mail processing at IKK classic with VIER Semantic Intelligence
IKK classic
Catrin Hippler
Head of Customer Division
mobile.de optimises conversation thanks to speech analysis in B2B sales
Mobile.de
nicko cruises Schiffsreisen GmbH - Customer Case Study
nicko cruises Schiffsreisen GmbH
Andreas Grasberger
Chief Technology Officer
on market Service - Customer Case Study
on market Service
Robert Prosser
Authorised Signatory/Technical Manager
Rheinische Energie AG (rhenag) - Customer Case Study
Rheinische Energie AG (rhenag)
Peter Krupp
Responsible for Customer Service Technology
RWE AG - Customer Case Study
RWE AG
Erich Thiedemann
Head of HR Group Center / Top Executive Management
Processing of voice and non-voice as well as transactions with VIER engage
Stadtwerke Lübeck
Christian Huth
Head of Private Customer Sales and Responsible
T.D.M. - Customer Case Study
T.D.M.
VIER engage inbound and outbound
Teambank
Full functionalities with telephone dial-in in web/video conferencing through VIER enrich
vitero GmbH
Fabian Kempf
Managing Director
Faster responses to email requests and less work for service teams with VIER evolve automate
Volders
we.dify - Customer Case Study
we.dify
Elke Schaffer
Director Customer Service & Sales
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