Case Study: Miovision boosts customer engagement and efficiency with Vidyard

Miovision boosts customer engagement 4X with Vidyard

Miovision, a smart city traffic solutions company, faced the challenge of scaling its high-touch customer experience team to support rapid growth. The team, led by Brent Rogerson, needed to double its output and maintain deep engagement with hundreds of agencies without increasing headcount. They turned to the vendor Vidyard for a video messaging solution to create efficiency.

By implementing Vidyard, the team created personalized video updates and new feature introductions, replacing lengthy calls and emails. This solution allowed Brent to increase his customer outreach capacity by an estimated 4x, maintaining weekly contact where monthly was once the limit. The vendor's platform also facilitated plans for a self-service video hub, enabling the team to focus on higher-value work while customers stayed informed and evolved with the product.

Miovision