Case Study: TeamViewer achieves 150% more video production and eliminates bottlenecks with Vidyard

150% More Video Production With 200% Less Stress

TeamViewer, a global remote-support software company, relied on video to onboard customers and drive marketing but ran into major roadblocks: hosting on YouTube blocked playback in China, subtitles for 33 languages frequently failed, and the web development process created a bottleneck that made updates slow and error-prone. An interim self-hosting/JW Player setup reduced some issues but left the team handling complex encoding, distribution, and troubleshooting.

Switching to Vidyard gave the content team autonomy with simple embed placeholders, eliminated manual encoding (upload time cut from ~4 hours to ~5 minutes), and halved subtitle implementation time. The extra two weeks per project and streamlined workflow let TeamViewer increase annual video output from 40 to 100 (a 150% rise), produce 26 feature videos for 25 features, and run A/B tests to continuously improve performance.

TeamViewer

Justin Wagg

Team Manager, Creative Services and Marketing Projects