Case Study: Luxury Escapes achieves higher customer satisfaction and more efficient hiring with Vervoe

The Luxury Of Increasing Customer Satisfaction Through Hiring

Luxury Escapes, a Melbourne-based travel and hospitality company, faced a time-consuming recruitment process that left many interviews wasted—low interview show-up rates, candidates lacking tech skills or company understanding, and a narrow hiring pool. To modernize and scale hiring, Luxury Escapes partnered with Vervoe and adopted Vervoe’s customizable online skills assessment platform to better engage and evaluate applicants early in the process.

Vervoe delivered welcome videos, contextualized task-based questions and predictive grading so only the best-fit, engaged candidates progressed to interviews. As a result, Luxury Escapes opened its candidate pool, improved team diversity, increased customer satisfaction scores, reduced attrition, boosted employee engagement, and got hiring managers to rely on Vervoe for validated candidate screening—while candidates reported a markedly better interview experience.

Luxury Escapes