Case Study: Team Global Express cuts hiring time in half and boosts diversity with Vervoe

How Team Global Express Cut Hiring Time in Half and Boosted Diversity with Vervoe

Team Global Express, a logistics and supply chain company based in Melbourne with 5,000+ employees, was struggling with a slow, outsourced recruitment process that relied on CV screening, phone interviews, and assessment centers. The team also needed a better way to assess critical safety mindsets and improve diversity across the business, including more women, people of color, and generational diversity. To address these challenges, Team Global Express turned to Vervoe and its AI-driven assessment platform.

With Vervoe, Team Global Express brought hiring in-house and introduced standardized, skills-based assessments for roles such as Customer Service Contact Centre, Dock Hand, Forklift Driver, and Driver. The result was a major improvement in hiring efficiency and candidate quality: average time to hire dropped from 63 days to 30 days, while the company saved 157 hours on CV screening and 445 hours on phone screening. Vervoe also helped Team Global Express improve candidate satisfaction, reaching a CSAT score of 4.50/5, and supported a more inclusive hiring process.

Team Global Express

Tanya Grazzini

Talent Acquisition Manager – Operations and Programs