Case Study: Bank of Queensland streamlines recruitment and boosts candidate quality with Vervoe

How Bank Of Queensland Transformed Their Recruitment In 60 Days (With Vervoe)

Bank of Queensland (BOQ), an Australian retail bank, needed to improve hiring for its contact centre without sacrificing candidate quality or experience. Their existing process relied on CV screening, phone screening, and long assessment centres, which was time-consuming, resource-heavy, and contributed to high early attrition. BOQ turned to Vervoe to modernize its recruitment approach and better assess the skills needed for the role.

Using Vervoe’s skills-based assessment platform and support from its behavioral science team, BOQ created realistic, role-relevant assessments to evaluate communication, resilience, multitasking, and other key traits. The result was a major efficiency and quality lift: 150 hours saved in two months, assessment centre time cut from 9 hours per week to 3, and an annualized saving of 2,340 hours. Conversion from assessment centre interviews improved from 40–50% pre-Vervoe to 95–100%, while candidate ratings averaged 4.59/5 and the team reported faster ramp-up and fewer dropouts in training.

Bank of Queensland

Krish Paulpillai

Senior Talent Partner