Case Study: YMCA of the Foothills improves mobility and call routing with Vertical Communications Wave IP

YMCA of the Foothills Takes Services to Community with Vertical Wave IP Mobility Solutions

The YMCA of the Foothills needed a better way to support a highly mobile staff working across two locations and many offsite activities. Employees were using personal cell phones, had to call in for voicemail, and lacked direct extensions, which made communication inefficient and raised privacy concerns. Vertical Communications provided its Wave IP unified communications system with ViewPoint Mobile and WaveNet to address these mobility and call-handling challenges.

With Vertical Communications’ solution, the YMCA of the Foothills gave every staff member an individual extension, connected both sites on one network, and routed incoming calls through a single operator for faster handling. ViewPoint Mobile let employees place calls from their phones while displaying the office extension instead of personal numbers, improving privacy and professionalism. The upgrade also improved voice quality, freed up bandwidth for members and visitors, and helped the nonprofit keep costs close to its previous budget through Vertical Communications’ licensing and leasing approach.

YMCA

John Loussararian

Vice President of Social Responsibility