Case Study: Warehouse Discount Center achieves lower phone costs and unified communications with Vertical Communications

Warehouse Discount Center saves enough to cover installation costs with Vertical Communications

Warehouse Discount Center, a major Southern California retailer, faced challenges with its seven separate store phone systems that lacked interconnectivity and modern features. Their goal was to eliminate calling fees between locations and implement a unified system with capabilities like 4-digit dialing and voicemail. They partnered with Vertical Communications to deploy a solution built on their existing Wave IP UC system.

Vertical Communications' solution reconfigured the voice and data circuits to interconnect all locations from the corporate hub, utilizing the Wave Global Manager for centralized administration. The results were immediate, as the elimination of store-to-store calling fees provided enough savings to cover the entire cost of the new installation. Vertical Communications enabled the retailer to gain seamless communications, advanced features, and a new tool for customizable on-hold marketing messages.

Warehouse Discount Center