Case Study: Southern Refreshment Services improves communication efficiency with Vertical Communications Wave IP

Vertical Wave IP Refreshes Communications for Southern Refreshment Services

Southern Refreshment Services (SRS), a vending, coffee service and micro markets company in Tucker, Georgia, needed to replace an obsolete Northern Telcom phone system that could not connect its two buildings, support direct extensions, or provide basic features like voice mail. The lack of seamless internal calling and the dependence on handwritten messages slowed productivity and hurt customer service.

Vertical Communications implemented its Wave IP unified communications platform, along with WaveNet, Wave ViewPoint, and Wave ViewPoint Mobile, to link both facilities and give employees consistent extensions, voice mail, call twinning, presence, email integration, and mobile access. Vertical Communications helped SRS increase productivity, speed customer responses, and improve visibility across staff, allowing management and mobile workers to communicate from anywhere with immediate access to the corporate system.

Southern Refreshment Services

Chris Hart

Supervisor