Case Study: Hodges Badge Company boosts productivity and customer service with Vertical Communications Wave IP

Vertical Wave IP Comes in First Place with Hodges Badge Company

Hodges Badge Company, a custom award and ribbon manufacturer with locations in Rhode Island and Missouri, needed a way to connect its sites more seamlessly, improve unified communications, reduce manual system administration, and gain better call recording and reporting. Vertical Communications provided its Wave IP platform to help unify communications and support the company’s growing team.

Vertical Communications implemented Wave IP with WaveNet, ViewPoint, Call Recording, Call Reporter, and Global Manager, giving Hodges Badge Company a single system for voice mail, instant messaging, call visibility, and automated administration across both locations. The company reported doubled cost savings and productivity over five years, faster order processing, shorter call lengths, and happier customers, while also being able to update outgoing messages in as little as 10 minutes.

Hodges Badge Company

Jenn Hodges

Customer Service Manager