Case Study: American College of Physicians modernizes communications with Vertical’s cloud PBX and 8x8 VCC

Vertical Turbocharges The American College of Physicians’ Communications with Cloud PBX

The American College of Physicians (ACP), the largest medical specialty organization in the United States, needed a more modern communications platform to replace a limited premise-based phone system that was not mobile enabled and offered little contact center reporting. ACP partnered with Vertical Communications to find a solution that would better support its staff and members, using 8x8 X Series and Virtual Contact Center powered by V8.

Vertical Communications moved ACP to the cloud with 8x8 UC and VCC, giving staff mobile and desktop calling, video, chat, conferencing, and improved member support analytics. The new system delivered 99.999% uptime engineering, HD and secure voice, call recording, business SMS, and 24/7 support, while helping ACP better staff for busy periods, analyze call journeys, and prepare for future consolidation onto 8x8 Video Conferencing.

American College of Physicians

Bob Murray

Vice President, Information Services / Member & Product Support