Case Study: Foot and Ankle Centers of North Houston boosts appointment efficiency with Vertical Communications Wave IP

Vertical Steps Up Productivity for Foot and Ankle Centers of North Houston with Wave IP

Vertical Communications helped Foot and Ankle Centers of North Houston, a busy six-location podiatry practice serving more than 9,000 patients a year, address the limits of its legacy phone system as the group prepared for growth. The practice needed better communication, scheduling, and scalability, and turned to Vertical’s Wave IP Communications Platform and related software to support its staff and patients.

Vertical Communications implemented Wave IP across all six offices, along with Wave Appointment Reminder, WaveNet, and ViewPoint Desktop, integrating appointment workflows with HealthFusion medical records software while maintaining HIPAA compliance. The solution automated up to 200 appointment calls per day, reduced missed appointments, enabled backfilling of cancellations, improved patient communication, and cut administration time and cost so staff could focus more on patient care.

Foot and Ankle Centers of North Houston

George Brower

President