Case Study: Lou Fusz Auto Group cuts communications costs with Vertical Communications

Vertical Puts Lou Fusz Auto Group in the Driver’s Seat

Lou Fusz Auto Group, an auto dealership in St. Louis, needed a better way to connect multiple dealer sites, improve customer call handling, cut toll and third-party communications costs, and support more effective internal communications and advertising measurement. Vertical Communications provided a unified communications approach built around Wave IP and related applications to replace the dealership’s basic, costly phone setup.

Vertical Communications implemented Wave IP, WaveNet, ViewPoint, ViewPoint Mobile, Contact Center, Call Recording, and Campaign Tracker, giving more than 200 employees seamless connectivity, presence, instant messaging, mobile access, and better call routing. The result was improved customer service, stronger sales productivity, deeper visibility into advertising performance, and communications cost reductions of more than 20%.

Lou Fusz Auto Group

Ted Stranz

General Manager