Case Study: Sun Office Solutions improves customer service and call routing with Vertical Communications Wave

Sun Office Solutions serves 45+ users with Vertical Communications

Sun Office Solutions, an independent office products retailer in Denver, faced challenges with its antiquated communications system. Its outdated hardware hindered productivity with poor call routing, no CRM integration, and no support for mobile personnel. To address this, the company sought a unified communications solution from Vertical Communications.

Vertical Communications implemented its Wave IP UC system, which provided intelligent call routing, CRM integration, and mobility tools under a single affordable license. The solution included Call Classifier for caller ID, Q-View for real-time performance visibility, and call reporting features. As a result, Sun Office Solutions improved customer service, streamlined reporting, and gained reliable backup. The Vertical solution gave the small business capabilities that rival larger competitors and significantly improved its efficiency.

Sun Office Solutions