Case Study: Route 22 Auto Dealerships boosts sales visibility and cuts telecom costs with Vertical Communications Wave IP

Route 22 Auto Dealerships cuts telecom fees by $500+ per month with Vertical Communications

Route 22 Auto Dealerships, a group of five auto centers in New Jersey, faced challenges integrating communications with its CRM, reducing high telecom costs from its PRI system, and managing frequent personnel changes. The dealerships partnered with Vertical Communications and its Vertical Wave IP UC System to gain a real-time view of sales activities and streamline operations.

Vertical Communications implemented its Wave IP UC system, which was integrated with the dealerships' CRM software to provide management with a central view of all call activity. The solution reduced PRI telecom fees by over $500 per month per site, streamlined call handling to improve customer service, and provided a centralized interface that cut the time and expense of managing employee changes.

Route 22 Auto Dealerships