Case Study: Padre Dam Municipal Water District modernizes communications with Vertical and 8x8

Padre Dam Municipal Water District goes live in one day with Vertical

Padre Dam Municipal Water District, a water district serving Santee, CA, needed to upgrade its outdated phone and contact center system. Their challenge was to find a modern solution that would eliminate costly hardware and unify their contact center and office communications onto a single platform, which also required seamless integration with their unique CRM and reservation software. They partnered with Vertical Communications, which presented the 8x8 X-Series solution.

Vertical Communications implemented a combined UCaaS and CCaaS platform that was cloud-based, enabling a smooth and quick installation. The solution featured a custom CRM integration that allows agents to instantly access customer account information with a single click. This has drastically improved handle time and the customer experience. The district achieved significant hardware cost savings, and after five months, the system functions flawlessly with minimal need for support.

Padre Dam Municipal Water District