Case Study: Origlio Beverage boosts call handling and customer service with Vertical Communications

Origlio Beverage Satisfies Thirst for Productivity and Effi ciency Gains with Vertical Communications

Origlio Beverage, a beverage distributor in Philadelphia, needed to replace an aging PBX that lacked call center features, unified communications, call routing, voicemail integration, and the ability to identify and prioritize major customers. With 140 users and more than 15,000 calls a month, the company needed Vertical Communications technology to improve response times and better support its Gold sales team.

Vertical Communications deployed its Wave IP unified communications platform, including Wave ViewPoint UC, Wave Call Classifier, and Wave Call Center, to create a functional multi-queue call center and route priority callers to elite agents. The solution integrated voicemail, remote access, and email alerts, increased the number of calls handled per day, and reduced wait times; Origlio also improved calls answered within 20 seconds by 10 percent overall and 20 percent for high-priority customers.

Origlio Beverage

Marc Lewis

IT Manager