Case Study: Origlio Beverage boosts call handling efficiency with Vertical Communications

Origlio Beverage increases calls answered within 20 seconds by 10% with Vertical Communications

Origlio Beverage, a top beer wholesaler in Philadelphia, faced challenges with an antiquated legacy phone system that lacked call center features, unified communications, and the ability to prioritize its most important customers. This led to inefficient call handling, excessive voicemail use, and frustrated clients. Vertical Communications, through its dealer Galco, implemented the Vertical Wave IP Unified Communications platform to address these issues.

The solution included Wave Call Classifier to identify and route priority customers to an elite sales team, integrated voicemail, and email alerts. As a result, Vertical Communications helped Origlio increase the number of calls answered within 20 seconds by 10%, and by 20% for high-priority customers. This significantly reduced call wait times, increased daily order volume, and enhanced overall customer satisfaction.

Origlio Beverage