Case Study: MediSync achieves unified communications and improved patient care with Vertical Communications Wave IP

MediSync connects 30+ locations with Vertical Communications

MediSync, a healthcare management organization supporting over 125 physicians, faced the challenge of managing a complex and outdated communications system for its network of medical facilities. Their legacy technology was unreliable, difficult to scale, and could not support the advanced features needed for modern patient care and physician collaboration. They partnered with Vertical Communications to implement the Wave IP unified communications platform.

Vertical Communications' solution involved deploying a multi-server Wave IP system interconnected with WaveNet, which significantly improved bandwidth and reliability. The integration with Allscripts EHR software allowed patient records to automatically populate on agent screens during calls. This resulted in enhanced patient service, greater operational efficiency through tools like unified messaging and call monitoring, and provided a scalable platform ready for future upgrades like video and telehealth solutions.

MediSync