Case Study: Lou Fusz Auto Group boosts customer communication and cuts costs with Vertical Communications

Lou Fusz Auto Group lowers communications costs 20% with Vertical Communications

Lou Fusz Auto Group, a large multi-franchise auto dealership, faced challenges with its outdated communications system. They struggled to network their multiple sites, which led to high toll charges, poor internal communication, and missed customer calls that impacted sales. They partnered with Vertical Communications to implement a unified communications solution to improve call handling and reduce costs.

Vertical Communications implemented its Wave IP platform with ViewPoint UC and mobile applications, networking all dealerships and over 200 employees. The solution provided seamless connectivity, mobile tools for sales staff, and integrated applications like Campaign Tracker. This resulted in a 20% reduction in communications costs, improved customer service response times, and deeper insight into advertising effectiveness.

Lou Fusz Auto Group