Case Study: KPM CPAs improves communications and supports growth with Vertical Communications' Wave IP solution

KPM CPAs Balance Growing Pains with Vertical’s Wave IP Solution

KPM CPAs, a growing accounting firm in Springfield, Missouri, was expanding rapidly after acquiring two other firms and bringing 110 employees into a new shared office. To replace its aging 1990s phone infrastructure, the company needed a communications system that was scalable, easy to learn, and able to support a large number of new users without adding complexity. Vertical Communications provided the Wave IP 2500 UC System with ViewPoint Mobile.

Vertical Communications implemented a full-featured, intuitive unified communications platform that included mobility, presence management, call routing, and integrated instant messaging. The new system helped KPM CPAs improve productivity with minimal training, let staff manage status and messages more efficiently, and allowed IT to configure users and features in-house. The move to SIP trunking also saved the firm nearly $500 per month in carrier fees, helping offset system costs.

KPM CPAs

Don Hannay

Director of Firm Administration