Case Study: Improve Group boosts mobile productivity and secures proprietary data with Vertical Communications ViewPoint Mobile

Improve Group improves productivity, protects proprietary data in the fi eld with ViewPoint Mobile

Improve Group, a professional services firm with offices in Albuquerque and Denver, needed a way to connect its mobile sales force to the office while protecting proprietary customer data and gaining better visibility into mobile communications. Working with Vertical Communications, the company looked for an enterprise mobility solution that could integrate field activity with its Wave IP unified communications environment, using Wave ViewPoint Mobile.

Vertical Communications implemented Wave ViewPoint Mobile, giving Improve Group’s employees secure access to calling, instant messaging, presence, conferencing, voicemail, and call recording from mobile devices while keeping personal and corporate data separate. The solution also captured communications on the server for better tracking and reporting. As a result, Improve Group shortened sales cycles, turned proposals around in hours instead of days, and gained a stronger competitive advantage.

Improve Group

Shane Massey

Network Administrator and Systems Analyst