Case Study: I-10 Toyota boosts communications efficiency with Vertical Wave IP

I-10 Toyota saves $2,300+ per month with Vertical Communications

I-10 Toyota, a prominent automotive dealership in Southern California, faced significant communications challenges due to its outdated PSTN network. Its unreliable voicemail and messaging services led to missed sales opportunities, and its two separate facilities operated on a cumbersome legacy system with no call routing or user visibility. Director of IT Tim King sought a new solution from Vertical Communications that would solve these issues while preserving much of their existing hardware investment.

Vertical Communications implemented its Wave IP unified communications platform, which included the specialized Wave IP Automotive Bundle. The solution networked the two facilities for seamless communication, leveraged the dealership's legacy handsets, and provided powerful new applications like Call Recording and ViewPoint Mobile. The results were substantial, including the elimination of a costly third-party service that saved over $2,300 per month and the creation of new revenue streams through automated appointment confirmations. Vertical's solution provided enhanced customer service, complete mobile functionality, and direct visibility into call performance.

I-10 Toyota