Case Study: Human Services Association streamlines multi-site communications with Vertical Wave IP

Human Services Association increases productivity by 20% with Vertical Communications

The Human Services Association (HSA), a major not-for-profit service agency, faced challenges connecting its four standalone office locations. Its legacy phone systems incurred high toll charges for inter-office calls and required expensive third-party support for simple changes. HSA partnered with Vertical Communications to implement a Vertical Wave IP Unified Communications solution to establish connectivity and create an efficient, automated call routing system.

Vertical Communications' solution integrated all four locations into a single IP phone system using WaveNet, which eliminated toll charges and leveraged HSA's existing MPLS hardware. The implementation of the Call Classifier application automated call routing with bilingual prompts. The results included an estimated 20% increase in productivity, significant cost savings on support, and seamless collaboration across the agency, allowing HSA to better serve its community.

Human Services Association