Case Study: Hodges Badge Company boosts unified communications and productivity with Vertical Communications Wave IP

Hodges Badge Company doubles productivity with Vertical Communications

Hodges Badge Company, a manufacturer of school awards and ribbons, faced challenges in establishing seamless connectivity between its Rhode Island headquarters and Missouri branch. The company needed to increase productivity and customer satisfaction with expanded unified communications capabilities while reducing its reliance on manual system administration. To address this, they worked with vendor Vertical Communications to implement the Wave IP unified communications platform.

Vertical Communications' solution, which included WaveNet and ViewPoint software, networked the two locations into a single system. This provided advanced features like instant messaging, streamlined administration for employee changes, and improved call visibility. The results included a doubling of both cost savings and productivity, according to the partner Voice Systems. The implementation reduced call lengths, accelerated order processing, and allowed employees to address customer issues more effectively without placing them on hold.

Hodges Badge Company