Case Study: Dunn Tire drives greater sales and seamless connectivity with Vertical Communications

Dunn Tire unifies 35 locations and boosts sales up to 40% with Vertical

Dunn Tire, a major tire distributor in the northeastern US, faced challenges with an unreliable hosted VoIP system that could not scale with their highly seasonal sales spikes. They partnered with Vertical Communications to replace this system, seeking a flexible solution to connect their 35 locations and provide seamless call routing and recording capabilities.

Vertical Communications implemented its Wave IP platform with WaveNet, SIP Trunking, and Contact Center applications. The solution created a high-speed, reliable network across all locations, enabling intelligent call routing and robust call recording for performance evaluations. This restored the company's faith in its phone system, allowing it to optimize sales and handle seasonal business that can account for up to 40% of its annual revenue.

Dunn Tire