Case Study: Crest Insurance Group streamlines operations and improves employee experience with Vertical Communications and 8x8

Crest Insurance Group cuts phone expenses by $18,000 with Vertical Communications

Crest Insurance Group, a growing insurance agency based in Arizona, faced challenges with an outdated communications system that could not support its multi-site expansion. With limited in-house IT support, they needed a modern solution to streamline operations and enhance their employee experience. They partnered with vendor Vertical Communications to implement the 8x8 cloud phone system.

Vertical Communications provided the 8x8 XCaaS solution, which offered robust features for multi-site management, remote capabilities, and unified communications. The implementation resulted in a streamlined onboarding process for new offices and significant cost savings, reducing phone expenses by approximately $18,000. The solution also provided employees with greater mobility and a more efficient workflow.

Crest Insurance Group