Case Study: Commercial Credit Adjusters Ltd. improves communications and reporting with Vertical Wave from Vertical Communications

Commercial Credit Adjusters Ltd handles 12,000 daily calls with Vertical Communications

Commercial Credit Adjusters Ltd, a large Canadian accounts receivable management company, faced challenges connecting its five branches and 200 users. Their outdated Centrex system lacked connectivity, call center features, and a backup solution, which hindered productivity and posed a significant financial risk. They turned to vendor Vertical Communications for a solution using the Vertical Wave IP platform.

Vertical Communications implemented its Wave IP unified communications platform, which provided seamless connectivity, detailed reporting via Call Reporter, and a reliable backup system with Live Image. The solution resulted in company-wide visibility, organized call data into client groups, and accommodated extensive use of real-time IM services. This significantly improved efficiency, accountability, and compliance for Commercial Credit Adjusters Ltd.

Commercial Credit Adjusters Ltd