Case Study: Color Imaging achieves lower carrier costs and global unified communications with Vertical Communications

Color Imaging Stays Connected Around the Globe with ViewPoint Mobile

Color Imaging Inc., a toner and ink manufacturer with offices in Georgia, Colorado, Taiwan and Spain, needed to replace an aging digital phone system, cut carrier costs, and create a unified communications platform accessible worldwide. The company also wanted better voice quality, call reporting, and reliable network backup. Vertical Communications provided the Wave IP platform, including Wave ViewPoint UC, Wave Call Reporter, Wave Live Image and Wave ViewPoint Mobile.

With Vertical Communications’ Wave IP solution, Color Imaging reduced monthly carrier costs by 45 percent, saved about $800 per month, and gained enterprise-wide UC features such as presence, voicemail, conferencing and secure messaging. The company also enabled mobile employees to use their extensions on personal devices, added customized reporting for executives, and improved disaster recovery with Live Image backup. Vertical Communications helped Color Imaging improve call quality, visibility and flexibility across its global operations.

Color Imaging

Frank Shaw

IT Director