Case Study: Cobb EMC guarantees communications continuity with Vertical Communications and Mitel MiVoice

Cobb EMC supports 200,000 members with Vertical

Cobb EMC, an electric cooperative serving 200,000 members, required a best-in-class, robust communications system to support its 300 users and 40 call center agents across seven buildings. After a three-year search, they selected Vertical Communications to implement a Mitel MiVoice solution to guarantee their communications with features like call recording and softphone capabilities.

Vertical Communications provided an expert team and award-winning support, which was proven when a 2 AM outage was resolved within 30 minutes. They successfully executed a remote installation and training during the COVID-19 pandemic, ensuring seamless operations and allowing agents to work effectively from home. The solution from Vertical guaranteed Cobb EMC's communications, providing them with a reliable partner and ensuring a positive member experience.

Cobb EMC