Case Study: Cobb EMC guarantees communications continuity with Vertical Communications and Mitel MiVoice

Cobb EMC Guarantees Their Communications with Vertical

Cobb EMC, a national network of electric cooperatives serving 200,000 members across five counties, needed a communications system that could support 7 buildings, 300 users, and 40 call center agents. After a three-year search, Cobb EMC wanted a best-in-class solution with email and chat integration, softphone access, call recording, and dedicated expert support. Vertical Communications proposed Mitel MiVoice to meet those needs.

Vertical Communications implemented Mitel MiVoice with its award-winning support, giving Cobb EMC a unified communications platform with remote capabilities, hot-desking, call recording, and business continuity features. When the COVID-19 pandemic delayed cutover, Vertical remotely completed the transition and trained staff through Microsoft Teams. The result was a seamless deployment and fast support, including an overnight outage that Vertical resolved within 30 minutes, helping Cobb EMC keep its members connected.

Cobb EMC

Jay Kenyon

Director of Telecommunications Systems