Case Study: Callico accelerates communications and improves reporting with Vertical and 8x8

Callico Distributors Accelerates Their Communications with Vertical

Callico Distributors, a janitorial product and restaurant disposable redistribution company, needed a simple, reliable communications platform with strong reporting, Outlook and Salesforce integration, and local support. Vertical recommended 8x8 X-Series with Vertical service and support to replace their outdated, unreliable phone system and help their 55 users communicate more effectively.

Vertical implemented 8x8 with unified communications, analytics, call recording, messaging, and mobile and desktop apps, giving Callico better visibility into call activity and easier remote work during the pandemic. The solution delivered 99.999% uptime, improved productivity through application integration, and provided responsive 24/7 support from Vertical, helping Callico strengthen both internal and customer communications.

Callico

Cole Callahan

Director of Strategy