Case Study: Callico Distributors accelerates communications and reporting with Vertical Communications and 8x8

Callico boosts communications reliability for 55 users with Vertical

Callico Distributors, a janitorial and restaurant supply redistribution company, faced challenges with a cumbersome and unreliable communications system that was difficult to use and lacked critical features like analytics and integration. They sought an easy-to-use, streamlined solution with in-depth reporting and local support, leading them to partner with Vertical Communications for a new system.

Vertical Communications implemented the 8x8 solution, which provided reliable, easy-to-use communications with 99.999% uptime and integrations for Outlook and Salesforce. This allowed Callico to seamlessly transition to remote work and significantly increase productivity. With in-depth analytics from Vertical, they gained valuable insights into call metrics and employee performance. The solution, supported by Vertical's award-winning service, fully met all of Callico's requirements and improved their customer experience.

Callico