Case Study: Borough of Quakertown achieves reliable, efficient communications with Vertical Wave IP

Borough of Quakertown cuts communications costs 20% with Vertical Communications

The Borough of Quakertown, a municipality in Pennsylvania, was challenged by an outdated and unreliable communications system that lacked interconnectivity between its facilities and had no redundancy for emergencies. They partnered with Vertical Communications to implement the Wave IP unified communications solution to address these issues.

Vertical Communications' solution integrated the borough's facilities into a single network, providing powerful new tools like ViewPoint for unified messaging and, critically, installing failover capabilities for disaster recovery. The results included a 20% reduction in communications costs, improved internal and external call handling, and significantly enhanced efficiency and reliability for all stakeholders.

Borough of Quakertown