Case Study: American College of Physicians transforms communications and contact center support with Vertical Communications and 8x8

American College of Physicians boosts communications with Vertical and 99.999% uptime

The American College of Physicians (ACP), the largest medical specialty organization in the US, faced limitations with its outdated premise-based phone system. It lacked mobile capabilities and its contact center provided minimal reporting, hindering offsite staff and leaving management without insights into call performance. To address this, ACP partnered with Vertical Communications to implement a cloud-based solution using the 8x8 X-Series and Virtual Contact Center.

Vertical Communications engineered and implemented the 8x8 solution, providing ACP with seamless mobile enablement, unified communications, and a powerful contact center with in-depth analytics. The results revolutionized ACP's communications, providing 99.999% uptime and superior voice quality. The new system allows for better staffing decisions, improved member service, and will lead to future cost consolidation by moving all communications to a single platform.

American College of Physicians