Case Study: Advance Career Services achieves reliable unified communications with Vertical Communications and 8x8

Advance Career Services - Customer Case Study

Advance Career Services, a family-owned staffing agency in Fall River, Massachusetts, was struggling with regular half-day outages, poor support, limited mobility features, and delays when answering calls because their building could not be wired. Vertical Communications helped them evaluate and implement an 8x8 X-Series communications solution powered by V8 to address these pain points.

With Vertical Communications’ V8 service, ACS received the 8x8 X-Series along with tailored design, implementation, project management, and ongoing support as their direct point of contact. Vertical engineered the system for 99.999% uptime with failover across 15 global data centers and added wireless adaptors to eliminate call-answer delays. The result was reliable, high-quality communications with seamless mobility for voice, video, chat, SMS, and collaboration, allowing ACS to focus on staffing instead of IT.

Advance Career Services

Nathan Araujo

Owner