Case Study: Wesleyan Achieves Lower Operational Costs and Faster Underwriting with Verint Operations Manager

Wesleyan cuts underwriting costs by 20% with Verint Systems

Wesleyan, a specialist U.K. provider of insurance and financial services, sought to improve customer experience and drive efficiency in its back-office operations. To meet this challenge, the company partnered with Verint and leveraged its solution, Verint Operations Manager, to gain better control and real-time optimization of its processes.

By implementing Verint Operations Manager, Wesleyan was able to improve underwriting processes and effectively plan workloads across teams. The solution from Verint delivered significant results, including achieving 20% cost savings in underwriting and increasing a team satisfaction score by 20%, all while maintaining excellent customer satisfaction.

Wesleyan