Case Study: Wesleyan achieves greater efficiency, service, and cost savings with Verint Operations Manager

Wesleyan cuts underwriting costs by 20% with Verint

Wesleyan, a specialist UK provider of insurance and financial services, sought to enhance customer experience, improve operational efficiency, and better utilize its resources. To address this challenge, the organization partnered with vendor Verint and implemented its Operations Manager solution.

Verint's solution provided real-time control and optimization of back-office processes. This enabled Wesleyan to achieve a 20% cost savings in its underwriting team and increase a team satisfaction score by 20%, all while maintaining excellent customer satisfaction results. A key achievement was reducing an underwriting decision process from two days to just six hours.

Wesleyan