Wesbank - Customer Case Study

Wesbank is financial services provider in South Africa with approximately 2000 employees. They are using Verint Desktop and Process Analytics in the front and back office to bring their disparate systems together and create one view of the entire customer engagement. Since they have started using the solution, they have managed to reduce call volumes by 24% while the customer base has increased by 36%, and have seen a 16% improvement on their first contact resolution.