Case Study: Volaris triples digital service capacity with Verint AI and automation

Volaris triples digital service capacity with Verint AI and automation

Volaris, an airline, sought to transform its digital customer service strategy to handle increasing volume more efficiently. Partnering with Verint, they aimed to build a more comprehensive AI-powered ecosystem beyond a basic initial chatbot.

Verint implemented a solution leveraging its AI, automation, and copilot technologies. This enabled Volaris to automate 90% of digital conversations, triple its digital service capacity without adding agents, boost customer satisfaction (CSAT), and reduce costs, ultimately helping the airline win an award as the world’s best digital airline.

Volaris