Case Study: Volaris achieves digital-first customer engagement with Verint Messaging

Volaris boosts customer interactions 360% with Verint Messaging

Volaris, an ultra-low-cost airline operating in Mexico, the United States, and Central America, embarked on a digital transformation to close the Engagement Capacity Gap. To enable a digital-first customer engagement strategy, the airline turned to Verint and its Verint Messaging solution.

By implementing Verint's technologies, processes, and automation, Volaris effectively detected, prioritized, and addressed crucial customer interactions. This allowed it to become the first airline with a project to eliminate its traditional call center. Using the Verint solution, Volaris achieved a 360% year-over-year growth in customer interactions with only a 9% increase in agents, alongside a 78% digital containment rate.

Volaris