Case Study: Volaris achieves 85% digital interaction containment with Verint

Volaris achieves 85% digital containment and 3x agent capacity with Verint

Volaris, a Mexican low-cost airline, faced the challenge of controlling customer service costs while improving the customer experience, needing to efficiently handle five million annual interactions. They turned to vendor Verint to implement a solution, likely involving Verint's automation and AI bots.

By implementing Verint's automation and AI, Volaris achieved an 85% digital interaction containment rate. This solution from Verint tripled the airline's agent capacity and resulted in significant savings across all customer interactions.

Volaris