Case Study: Urban Science improves real-time client relationship management with Verint Voice of the Customer

Urban Science boosts NPS to 88.7+ with Verint

Urban Science, a data analytics-based technology and consulting firm for the automotive industry, sought to better manage its business and client relationships. To measure and improve its performance, the company turned to vendor Verint and its Voice of the Customer solutions, including Verint Survey Management.

Verint implemented a global Net Promoter Score program for Urban Science, which was deployed in eight languages across 21 countries. This provided real-time visibility into key metrics and enabled instant action planning. The solution from Verint helped drive an extremely high NPS score of 88.7+ percent, allowing the company to live up to its best-in-class promise.

Urban Science