Case Study: Urban Science increases client collaboration and loyalty with Verint Survey Management

Urban Science boosts client collaboration with Verint Survey Management and 92.9% NPS improvement

Urban Science, a global provider of data science solutions to automotive OEMs, sought to strengthen its long-term client relationships and drive contract renewals by building a world-class voice of the customer program. To achieve this, they partnered with vendor Verint and implemented Verint Survey Management to capture critical client feedback and insights.

Using Verint Survey Management, Urban Science built a comprehensive Net Promoter Score (NPS) program that delivers real-time feedback and enables immediate action planning. This solution powered a culture of continuous improvement, resulting in a 92.9% improvement in their NPS score and providing the data-driven foundation necessary to increase client collaboration and value, ultimately supporting revenue growth and profitability.

Urban Science