Case Study: UnitedHealth Group boosts knowledge management with Verint

UnitedHealth Group manages 80,000+ records with Verint Knowledge Management

UnitedHealth Group, the largest healthcare provider in the U.S., sought to revolutionize its knowledge management system as part of a digital-first engagement strategy. Their challenge was to more effectively address member satisfaction and agent productivity across dozens of channels, leveraging a vast repository of over 80,000 records linked to multiple systems. They partnered with Verint for its Verint Knowledge Management solution.

Verint implemented its knowledge management platform, enabling UnitedHealth Group to capitalize on millions of data points to continuously innovate around business and customer needs. The solution became an integral component of their strategy, yielding results that improved their ability to meet key objectives for both customers and employees.

UnitedHealth Group